Terms & Conditions
1. About us
This website is operated by MyTulips Wellness Sdn Bhd (Company No. 202401035628), trading as HealthLux Family Wellness Centre, at A-LG-06, Lower Ground Floor, Qliq Damansara Hotel, Empire Damansara, 2, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor. Contact: WhatsApp 014-600 2800.
2. Bookings
- A booking is confirmed when we confirm it to you (by WhatsApp or, when available, by an online booking confirmation).
- Phase 1 (now): online payment is coming soon. For now, book on WhatsApp and pay at the spa (cash, card or e-wallet, as accepted at the counter).
- When online payment launches, the full price will be payable online at the time of booking.
- Please give us at least 24 hours' notice if you need to cancel or change a booked slot.
- Please arrive about 10 minutes before your booking.
- Cancellations, rescheduling and refunds are covered by our Cancellation & Refund Policy.
3. Prices
Prices are shown in Ringgit Malaysia (RM) and may change without prior notice. The price that applies is the one shown or agreed when your booking is confirmed. Happy-hour prices apply only to the hours and days stated.
4. Your health and safety
- Our treatments are for relaxation and general well-being. They are not medical treatment and do not replace advice from a doctor.
- You must tell us before your treatment about any health condition, injury, recent surgery, pregnancy, allergy (including to oils) or medication that may be relevant.
- We may adjust, shorten or decline a treatment if we believe it is unsafe for you. If we decline before the treatment begins for this reason, you will receive a full refund.
5. Conduct
We provide professional wellness treatments only. Any inappropriate behaviour or request will end the session immediately without refund, and we may refuse future bookings. Please also follow our Spa Rules.
6. Belongings
Please keep valuables with you. To the extent permitted by law, we are not responsible for loss of or damage to personal belongings.
7. Liability
To the extent permitted by law, our liability for any claim related to a booking is limited to the amount you paid for that booking. Nothing in these terms excludes liability that cannot be excluded under Malaysian law, including the Consumer Protection Act 1999.
8. Website
We try to keep the information on this website accurate, but it may contain errors or be out of date. Links to other websites (for example WhatsApp, Facebook or Google Maps) are provided for convenience; their own terms and privacy policies apply.
9. Personal data
We handle your personal data as described in our Privacy Policy.
10. Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
11. Changes
We may update these terms from time to time. The version on this page at the time of your booking applies.