Spa Rules
To keep every visit safe, comfortable and relaxing, we kindly ask all guests to follow these rules.
Before your treatment
- Please arrive about 10 minutes before your booking.
- Tell us about any health condition, injury, recent surgery, pregnancy, allergy or medication before your treatment.
- Please do not come for a treatment if you have a fever, a contagious illness or an open wound in the treatment area.
- Avoid a heavy meal or alcohol right before your treatment.
During your visit
- Our services are professional wellness treatments only. Any inappropriate behaviour or request will end the session immediately, without refund.
- Please keep your phone on silent and speak softly to respect other guests.
- Tell your therapist straight away if anything feels uncomfortable or the pressure is not right.
- Smoking, vaping, alcohol and outside food are not allowed in the centre.
- Please keep valuables with you. We are not responsible for lost items.
Children
Guests under 18 must be accompanied by a parent or guardian, who must agree to the treatment.
Late arrival and cancellations
Late arrivals may have a shorter session so the next guest is not delayed. See our Cancellation & Refund Policy.
Our right to refuse service
We may refuse or stop a treatment if we believe it is unsafe or if these rules are not followed.