FAQ
Frequently asked questions
How do I book?
Tap Book on WhatsApp to open WhatsApp with a booking message ready. Fill in your treatment, date and time and send it to 014-600 2800. It takes about a minute, and we reply fast to confirm.
How do I pay?
Online payment is coming soon. For now, book on WhatsApp and pay at the spa (cash, card or e-wallet, as accepted at the counter). Nothing is charged when you book.
Do you accept walk-ins?
Yes, walk-ins are welcome, subject to availability. Booking ahead is the best way to get your preferred time.
What are your opening hours?
Opening hours: to be confirmed. Please WhatsApp us to check availability.
When is happy hour?
Every day from 12pm to 5pm. One price applies to Foot, Thai and Oil treatments: from RM77 on weekdays and RM87 on weekends and public holidays (60 min). See happy-hour prices.
What is the difference between Thai, deep tissue and oil treatments?
Thai traditional uses stretching and pressure points, usually without oil. Deep tissue uses firmer pressure on tight muscles. Thainess Oil is a flowing full-body massage with oil. Not sure? Tell us how you feel and we will suggest one.
What should I wear?
Wear something comfortable. If you would like to check what is provided for your treatment, just ask us on WhatsApp.
How early should I arrive?
Please arrive about 10 minutes before your booking. Late arrivals may have a shorter session so the next guest is not delayed.
What is your cancellation policy?
Please let us know on WhatsApp at least 24 hours before your booking if you need to cancel or change it, so we can offer the slot to another guest. As you pay at the spa, there is nothing to refund for now. When online payment launches, cancelling 24 hours or more ahead will get a full refund, and if we ever cancel you will always get a full refund. See our Cancellation & Refund Policy.
Can I have a treatment if I am pregnant or have a health condition?
Please tell us before you book about pregnancy, recent injuries, surgery, high blood pressure, skin conditions or any other health concern. We may adjust or decline a treatment for your safety. Our treatments are for relaxation and well-being and are not a substitute for medical care.
Where do I park?
We are at the lower ground floor of Qliq Damansara Hotel, Empire Damansara, with direct access from the hotel lobby. Parking is available in the Empire Damansara car park.
Still have a question? Ask us on WhatsApp